ENTIRE AGREEMENT
Other than as specifically provided in any separate formal purchase agreement between you and MUSIKWALA, these terms and conditions (this “Agreement”) apply to all of your online purchases from the website at www.musikwala.com (the “Site”) and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and MUSIKWALA.
Acceptance
While purchasing products and/or services from the Site i.e MusikWala, you agree to be bound by and accept this Agreement. Orders are not binding upon Musikwala until you mark on accepted by MusikWala. We reserve the right to refuse service to anyone i.e. MusikWala has the right to cancel any sale transaction before dispatch (refund will be initiated once order will be cancelled in system). MusikWala will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.
PRICING
Because prices, product descriptions, and availability can change quickly, MUSIKWALA does not warrant the accuracy or completeness of the information provided on the Site. For more on our pricing policies, please refer to our Site Terms of Use.
MRP is the manufacturer’s suggested retail price. We may commonly sell products at prices lower than MRP and, for any given product, no sales may have occurred at MRP.
MRP is a benchmark to compare our discounts from MRP to pricing offered by other retailers. Whether other retailers sell at MRP will vary by product, geographic location, type of store, and over time.
Although we periodically update the MRP in our direct mail offerings and on our website as we receive them, in some cases manufacturers may change their MRP without notice to us.
Please contact the manufacturer of a specific product for the most up-to-date MRP information.
MRP quoted for house or private label brands are developed internally in consideration of comparable name brand products. We may commonly sell such products at prices lower than MRP and for any given product, no sales may have occurred at MRP.
Although our limited time events are intended to be limited time events, our low prices offered during these events may continue in effect after the event.
Values associated with items labeled “free with purchase” are based upon MRP.
Return Process :
- MusikWala.com only accepts returns made within the first ten (10) days after delivery.
- All return items must include original packaging, manual, warranty card and should not show any wear or abuse with the product.
- It is mandatory to include the invoice copy along with the returning package/ item. In case you do not have the invoice copy contact simply MusikWala Customer Support i.e., +91 8896738538/8874014921 for invoice related query.
- The following items are non-returnable except for defects: opened or used sets of strings, wind instruments, harmonicas (hygiene issues), drumheads and drum sticks. Items under 500 and above 50,000 not be returned.
- Defective components that qualify for coverage under this warranty will be repaired after the evaluation for the product is completed.
Payment we Accept :
PAYMENT TERMS—ORDERS
Internet orders may be paid for using the following methods: VISA, MasterCard, NEFT, Cheque, Direct Cash Deposit. If you cannot place an order online, just call us at +917800055669 to place your order, or email support@musikwala.com. Cash and Cheques can be directly deposited into our bank account and such orders will be processed after confirmation from our bank.
We Use Safe Payment Gateways like Razorpay and Paytm Payments Gateways
Product Warranty :
All new products are sold with the manufacturer’s limited warranty. The warranty period and service varies by manufacturer and product And by their Service Centers . Please Call on their toll free or paid / mentioned on pack. Products such as Harmonium, tabla , and dholak warranty can be avail by us. please contact us on 8896738538/ 8874014921.
MUSIKWALA PROVIDES NO SEPARATE WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MUSIKWALA EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS REGARDING ANY PRODUCTS SOLD TO YOU, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
You may purchase additional warranty coverage if you pay for our Premium Warranty Plans.
LIMITATIONS AND EXCLUSIONS
- The following items are NOT covered by this warranty.
- Fret wear, saddle wear, nut wear, strings and batteries.
- Setups, adjustments or routine maintenance of any kind.
- USB Cables, Power adapters or any accessory item are not covered under warranty.
- Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non -approved polishes.
- Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
- Any damage to an instrument resulting from customization or modification from factory standards.
- Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguards, zippers, clasps, handles, latches, case hardware etc.
- All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, alteration, misuse, or Acts of Nature.
- Any instrument, whose serial number is missing, altered or tampered with in any fashion.
- Any instrument purchased from anyone other than musikwala.com.
- Instruments that have been serviced by unauthorized persons.
- Loss or theft.
- Damage caused by battery leakage.
- The cleaning of controls or contacts of electronics due to exposure to dirty, dusty, or otherwise contaminated environment.
10 Days Return
MusikWala accepts returns within the first 10 days from shipment.
We hope and made efforts a lot so that you can’t return the products you purchased.
If you are not completely satisfied with any product, return it for a full refund of the product purchase price, full credit, and can be exchange of your choice. We give you 10 days from the shipping date.
Contact Details :
Address Details : 20/35 A, Ram Narain Bazar, Hazrat Umar Bin Kuttub.
Kanpur- 208001.
Registered G.S.T no. – 09CRUPR4288L1ZI
Mobile no. 7800055669 for orders and enquiry.
8896738538/ 8874014921 for complaint or return.
